NexHub AI

Terms of Service

In force from 17 August 2026 · version 1.0

In this document

Who you are contracting with
What we provide
Account and access
Acceptable use
About the AI
Data protection roles
Fees and payment
Timescales
Intellectual property
Availability and third parties
Limitation of liability
Termination
Governing law

1. Who you are contracting with

NexHub AI is a trading name of GRUPO GAROTO PROPAGANDA, CNPJ 15.357.885/0001-58, a company registered in Brazil. By using our website, our support channels or our platform, you agree to these terms. If you do not agree, please do not use them.

These terms are written for business customers. If you are a consumer, nothing here removes the rights your local law gives you, and where the two conflict, your statutory rights win.

2. What we provide

AI agents for WhatsApp — automated service that replies, qualifies enquiries, books appointments and records orders.
Websites and landing pages.
Bespoke systems.

The scope of any project is what the accepted proposal says. Anything not in it is not contracted, however it may have been discussed in conversation.

3. Account and access

You are responsible for keeping your password confidential and for activity under your account.
Give us accurate details and keep them current.
Tell us as soon as you suspect unauthorised access.
We may suspend access for abuse, security risk or non-payment.

4. Acceptable use

You agree not to:

use the services for anything unlawful, deceptive or infringing;
send unsolicited bulk messages from an agent, or breach WhatsApp's and Meta's own terms;
use an agent to impersonate another person or business;
circumvent technical limits, access restricted areas, scrape data or reverse engineer the platform;
deliberately overload the infrastructure.

Breach may lead to immediate suspension, without refund of the period already used.

5. About the AI

Our agents use large language models. The technology is good but it is not infallible: it can be wrong, misread a question or fail to answer. We configure the agent to use your data, respect your limits and hand over to a person when a subject is beyond it — but we do not warrant that it will never make a mistake, and you should not buy on that expectation.

The agent is not a substitute for professional legal, medical, accounting or financial advice.
Where the agent quotes a price, a lead time or stock, it is repeating what you configured. Accuracy of that information is yours.
We recommend reviewing conversations periodically, which the platform allows.

6. Data protection roles

Where an agent serves your customers, you decide what is collected and why. Under the UK GDPR and the EU GDPR you are the controller and we are your processor. That means it is for you to:

have a lawful basis for processing the data of people who message your agent;
tell your customers that the service is AI-assisted, and publish your own privacy notice;
handle data subject requests — we will supply data and carry out deletions on your instruction;
not load into the agent any content that is unlawful or that you have no right to use.

We process that data only on your documented instructions and as needed to run the service. A separate data processing agreement is available on request and, where the law requires one, takes precedence over this section.

7. Fees and payment

Fees are those in the accepted proposal.
Payment is taken by card through Stripe. We never see or store your full card details.
Recurring services renew automatically for successive periods until either side gives notice.
Late payment may suspend the service until settled.
Cancelling a subscription takes effect at the end of the period already paid for; we do not refund part-used periods unless the law requires it.
Third-party costs you contract directly — phone numbers, domains, payment providers — are not included unless the proposal says so.
Fees are exclusive of any taxes or duties that apply in your country.

8. Timescales

Time runs from acceptance of the proposal and from your delivery of what is needed: access credentials, copy, images, content approval and someone available to answer questions. Delay in those moves the date by the same amount.

9. Intellectual property

The platform, its code, architecture and the NexHub AI name are ours.
Content you supply — text, images, logos, product data — stays yours. You grant us a licence to use it solely to deliver the service.
Once delivered and paid for, a website or system built specifically for you is yours, excluding general-purpose components and third-party libraries, which remain under their own licences.
We may reference the project in our portfolio. Tell us in writing if you would rather we did not.

10. Availability and third parties

We work to keep the service running, but it depends on third-party infrastructure — WhatsApp, AI model providers, hosting and connectivity. We do not guarantee uninterrupted service and are not liable for outages caused by those third parties or by events outside our reasonable control.

We may carry out scheduled maintenance, giving notice where it is foreseeable.

11. Limitation of liability

To the fullest extent the law permits, we are not liable for loss of profit, loss of business opportunity or indirect or consequential loss. Where we are liable, our total liability is limited to the fees you paid in the 12 months before the event.

Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited.

12. Termination

You may terminate at any time on written notice. We may terminate for breach of these terms, non-payment or legal requirement.

After termination you have 30 days to request a copy of your data. After that it is deleted in line with our Privacy Policy.

13. Governing law

These terms are governed by Brazilian law, and the courts of Curitiba, Paraná, Brazil have jurisdiction. If you are a consumer, this does not deprive you of the protection of the mandatory law of the country where you live, nor of your right to bring proceedings there.

Questions: [email protected]